Maintenance Instructions

How do I create a work order?

Submit service orders through your online portal following the maintenance instructions.

What's the emergency maintenance number?

Call (202) 747-6555 and press zero (0) to reach our after-hours call service. Clearly state all necessary information, including contact numbers and times when Longford Management can reach you.

What should I do if I'm locked out?

• During Business Hours: We will try to accommodate lockout requests. There may be a charge for this service.
• After Hours: Call our emergency line at (202) 747-6555 ext 0. We may be able to help but there will be a charge. If we are not available, you will need to contact a locksmith.

What should I do in an emergency?

Emergencies are defined as life threatening situations such as fire, flood/uncontrollable water, electrical problems, smell of gas, etc. Reference our What Is a Maintenance Emergency article.

• Police, Fire and Medical Emergency – 911
• Gas Leak: Call the gas company and if necessary, 911.
• Immediate Electrical Danger: Call the utility service.
• Backed-Up Plumbing/Flooding: Call Longford Management at (202) 747-6555 ext 0; call 911 if necessary.
• No Heat: This is a priority item for Longford Management.
• Other Important Numbers:

How often is maintenance completed?

Maintenance is provided as needed, with proactive visits every 6 months.

What are my maintenance responsibilities?

Residents are responsible for minor maintenance like changing air filters, light bulbs, yard care, pest control, and minor plumbing clogs.

What should I do in severe weather?

Prepare before storms. Check local government websites for details.

Does Longford Management conduct inspections?

We conduct proactive maintenance inspections every 6 months or as required by the local government, lender, owner or other authorized entity to compel inspections.

How do I troubleshoot common maintenance issues?

• Oven: Ensure settings are not on time-bake.
• Air-conditioner: Check and reset circuit breakers. How to Reset a Circuit Breaker
• Garbage disposal: Check it is off, push the reset button, or use a broom handle to free stuck blades. How to Fix a Garbage Disposal
• Electric issues: Check for reported outages, reset breaker box and GFI plugs. How to Reset a GFCI Outlet
• Circuit breakers: Avoid overload from multiple appliances.
• Smoke/Carbon monoxide alarms: Replace batteries regularly and do not disconnect alarms. Test alarms every 30 days. How to Change a Smoke Detector Battery

Typical Tenant Troubleshooting Tips:

• Dishwasher: Ensure it is securely plugged in, check the circuit breaker, and clean the filter. How to Clean a Dishwasher Filter
• Washing Machine: Check the power supply, ensure the door is closed properly, and clean the lint filter. How to Clean a Washing Machine Filter
• Dryer: Clean the lint trap before each use, check the vent hose, and ensure it is plugged in. How to Clean a Dryer Vent
• Refrigerator: Ensure it is plugged in, check the thermostat settings, and clean the coils. How to Clean Refrigerator Coils
• Toilet: Use a plunger for clogs, ensure the water supply valve is open, and check the flapper for issues. How to Unclog a Toilet
• Faucet: Check for leaks under the sink, replace worn-out washers, and clean aerators. How to Fix a Leaky Faucet

Tenant Responsibilities:

• Routine maintenance: Normal insect control, replace light bulbs, fridge water filters, furnace and air-conditioning filters, smoke and carbon monoxide alarm batteries.
• Chargebacks: For hair in drains, clogged toilets, disposal of bulk trash, repairs of blinds, and other outlined tenant responsibilities.

Cleaning and Maintenance:

• Kitchens: Regularly clean oven/stove hood vents.
• Ovens: Follow cleaning instructions based on oven type.
• Bathrooms: Prevent mildew/mold with proper ventilation and immediate cleaning.
• Carpets/Flooring: Keep vacuumed, clean spills immediately, avoid wax on vinyl/tile.
• Windows: Maintain and clean during occupancy and before moving out.

Report Maintenance Problems:

• Immediate reporting: Mold, leaks, electrical problems, heating/AC issues, inoperative smoke detectors, faulty appliances, roof leaks, broken windows/doors, fence repair, malfunctioning sprinklers, major pest control issues.
• Tenant charges: For failure to report necessary repairs, missed vendor appointments, tenant-caused damages, unnecessary service calls, and outlined responsibilities.

Prohibited Actions:

• Do not wash draperies (dry clean only).
• Do not perform unauthorized repairs.
• Do not mar or change property features without permission.
• Do not deduct unauthorized maintenance expenses from rent without approval.

How do I contact Longford Management for maintenance?

• Emergencies: Call (202) 747-6555 and press zero (0) to reach our after-hours call service. Clearly state all necessary information, including contact numbers and times when Longford Management can reach you.
• Non-Emergencies:
  • After office hours: Submit a detailed maintenance request through your online portal. Include pictures or a complete description if possible.
  • During office hours: Submit your request through your online portal. For questions, email hello@longforddc.com. Refer to the Tenant Responsibilities section of your lease for tenant responsibilities.
• Text Us: You can also text us for maintenance issues at (202) 902-6893. This line is available 24/7 for your convenience.